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Our Support Centres

As colleagues return to the office, we are taking care of things to make it safe, but we are asking you to do your bit too.

All colleagues entering our support offices will have their temperature checked, and throughout the offices, there will be sanitising wipes and gel available for your use.

All offices are frequently cleaned with attention to high traffic and touchpoint areas. To help our cleaners be as effective as possible, we would ask that you help keep surfaces and desk areas tidy so that they can be easily wiped down.

It’s important that we all continue to look out for and be considerate of others, and below are some of the steps we can all take when we are in the office...

On arrival, get off to a safe start

  • Your temperature will be checked

  • If signing in use your own pen whenever possible

  • Wash your hands for +20 seconds at the nearest facility before starting work

  • Thoroughly clean your workstation area before starting

  • Wear a face covering when moving around the office

Respect others

  • Coughs and sneezes – “catch it/ bin it / kill it”

  • Stay alert and stay safe when working on site

Remain “Distance Aware”

  • Respect others who wish to remain “at distance”

  • Wear face coverings when walking around the office

  • Try to avoid congestion, for example, enter and exit the building promptly

Work safely all the time you are in the office

  • Clean your workstation at start & end of your time in the office and throughout the day

  • Open doors and windows whenever possible for good ventilation

  • Wash/sanitise your hands more often for 20 seconds throughout the day

  • Wipe down photocopier keypads after each use

  • Practice “clear desk” policy to allow improved cleaning

  • At the end of you working day, wash your hands for 20 seconds before going home

Communication

  • Report all accidents as usual

  • Inform us of any concerns around our COVID -19 measures

  • Support and encourage others to maintain safe working practices

  • Regularly check Colleagues Connect for updates

Location 

  • Co-operative House, Warwick Technology Park, Gallows Hill, Warwick, CV34 6DA

 

Opening Times

  • The office will be open from 7:00am to 8:00pm Monday to Friday. If you require access outside of these hours, please obtain approval from your line manager and then contact Property Services Helpdesk.

 

Transport

  • Parking spaces are available on site around the building

  • There are 5 Double EV chargers available at site. Please charge your car and remove once fully charged to allow other colleagues to use.

  • Bike racks are available at the site and are located around the back of the building.

 

Access & Security

  • To gain access to the car park you will need to hold your swipe card next to the sensor for the barrier to open.

  • There is a temperature control upon arrival at reception, whereby your temperature will be taken, and access granted if within normal parameters – if you have a temperature you will be denied access and Covid process to be followed.

  • You will need your ID card to enter the building. Once in the office please always wear your ID card to create a safe working environment for all.

  • If you lose your swipe card, please contact Warwick reception – please note there is a charge for a replacement card which will be charged to your area of work.

 

General Housekeeping

  • Please keep the area you work in neat and tidy at all times. This includes meeting room facilities which should be left as you found them.

  • The office will be cleaned each day between 9.00am - 5.30pm If you have any issues regarding the service provided please contact your line manager.

  • If you need to report any general maintenance issues such as lights not working or blocked toilets, please contact the Property Services Helpdesk.

  • Sanitising - Sanitising stations will be set up on each floor for colleagues to refresh items if required wipes and antibacterial will be available at these stations.

  • Clear desks – All desks should be left clear with the exception of any IT equipment. Allocated fixed desks should also be left clear and available to use by other colleagues during periods of absence.

  • Hot desk – The term ‘hot desk’ refers to a designated shared workspace for any colleague to use at any time. These desks are on a first-come first-serve basis. Hot desks must be left clear and returned to the original setting after each use. If you are unsure of your individual seating arrangements then please speak to your line manager for more information.

 

Fire Alarms

  • Fire alarms will be tested at 9:30am on a Monday.

 

Food & Drink

  • We have a fantastic on-site restaurant facility, The Orangery, which will supply hot and cold food and snacks, as well as drinks. The restaurant will also supply refreshments for meetings. Serving times are as follows:

    • Breakfast will be served 8am till 10:30am

    • Lunch will be served 12pm till 2pm

  • There are two kitchen areas, one on the ground floor and one on the first floor. Both have tea and coffee making facilities, plus fridges and microwaves for your use. The one on the ground floor also has a Costa Coffee vending machine and some seating areas.

  • Please make sure you keep the kitchen tidy. Colleagues are expected to wash up their own cups/plates etc after use.

 

Post

  • Incoming post will be delivered to reception and allocated to your department post box in the post room

  • All outgoing post should be taken to reception by 3:30pm each afternoon to be collected by Royal Mail.

  • Postage stationery – envelopes/recorded delivery/special delivery documentation etc, will be kept in the post room.

  • Any queries should be directed to Warwick Reception

 

Stationery

  • Paper and general stationery for use by all will be kept in the stationery cupboard on the ground floor.

  • If you require anything specific for your department, please continue to order with Kings Stationery online.

 

Waste & Recycling

  • In each office there is a recycling bin for materials such as cardboard, paper, cans, magazines, foil containers, crisp packets, plastic bottles, shrink wrap and other clean plastic

    • These recycling bins are labelled appropriately, with the bins in the kitchens labelled green for food waste, blue for mixed recycling and black for general waste.
  • Food waste should be placed in the green food bin located in The Orangery or coffee area.

  • There will be a small number of general waste bins located around the building for non-recyclable rubbish.

  • Shredders for confidential waste are available throughout the building. If confidential shredding is required on a large scale basis, please contact Property Services Helpdesk

 

Sick Bay

  • There is a sick bay on the ground floor available for colleague use.

 

Dress Code

  • We trust that colleagues know what is appropriate to wear to work and to best represent themselves and the Society, therefore we ask that you ‘dress for your day’. What is appropriate to wear each day may vary depending on your job role and the interaction you have with customers, external visitors, and colleagues. You can read the dress code policy for support centres here. If you require clarification, please speak to your line manager

 

Meeting rooms

  • Click here to view the meeting room floor plan for Co-op House.

  • All meeting rooms should be booked via Outlook, which will be able to show you the availability of each room. You can find out how to do this by clicking here.

Location

  • The Waterfront, 62 Wolverhampton St, Walsall WS2 8DD

 

Opening times

  • Monday – Friday: open at 06:45, locked at 20:00

If you require access outside of these hours, please obtain approval from your line manager and then contact Property Services Helpdesk.

 

Transport & Security

  • Parking is on a first come, first served basis. In order to gain access to the spaces behind the barrier parking, you will need to hold your swipe card next to the sensor for the barrier to open. There are also spaces clearly marked for Midcounties that do not require barrier access (immediately to the right of the barrier), alternatively, there are some parking spaces at the rear of TUI.

  • Colleagues should not park in a TUI space on the main area of the car park as they may run the risk of getting a parking fine.

  • For those colleagues who have a pass that works for Hatherton Road car park, parking will continue to be available there also.

  • Colleagues who are based at Waterfront or use it regularly, should not park in the visitor spaces.

  • Please wear your ID card at all times to create a safe working environment for all.

  • There is a handheld temperature control upon arrival at reception, whereby your temp will need to be taken and access granted if within normal parameters – if you have a temp you will be denied access and Covid process to be followed If you lose your swipe card, please contact Warwick reception.

  • Hand Sanitizer stations are available at reception on entry and also around the building. Sanitizing wipes are available for colleagues on each bank of desks with further supplies if needed at Reception. 

 

General housekeeping

  • Please keep the area you work in neat and tidy at all times. This includes meeting room facilities which should be left as you found them.

  • The office will be cleaned each day between 9.00am - 5.30pm If you have any issues regarding the service provided please contact your line manager

  • If you need to report any general maintenance issues such as lights not working or blocked toilets, please contact the receptionist who will log a call with Property Services Helpdesk. 

  • Clear desks – All desks should be left clear with the exception of any IT equipment. Allocated fixed desks should also be left clear and available to use by other colleagues during periods of absence.

  • Hot desk – The term ‘hot desk’ refers to a designated shared workspace for any colleague to use at any time. These desks are on a first-come first-serve basis. Hot desks must be left clear and returned to the original setting after each use.

 

Fire Alarms

  • Fire alarms will be tested on a weekly basis.

 

Food & Drink

  • There are three kitchen areas, two on the ground floor and one on the first floor.  All have tea and coffee making facilities and there are microwaves and fridges available for your use. There’s a colleague area with seating in the kitchen on the 1st floor.

  • Please make sure you keep the kitchen tidy. Colleagues are expected to wash up their own cups/plates etc after use.

  • There are two water machines, one situated in the kitchen on the 1st floor and the other is in the corridor in the Call Centre on the ground floor.

 

Post

  • Incoming post will be delivered to reception and allocated to your department for collection

  • All outgoing post should be taken to reception by 3:00pm each afternoon to be collected by Royal Mail.

  • Postage stationery – envelopes/recorded delivery/special delivery documentation etc, will be kept in reception.

  • Any queries should be directed to Waterfront Reception

 

Stationery

  • Paper and general stationery is available, however if you require anything specific for your department please ask your line manager to order with Kings Stationery online

 

Waste & Recycling

  • In each kitchen there are recycling bins for materials such as cardboard, paper, cans, magazines, foil containers, crisp packets, plastic bottles, shrink wrap and other clean plastic.  There are also dedicated food waste bins.

  • There will be a small number of general waste bins located around the building for non-recyclable rubbish.

  • Shredders for confidential waste are available throughout the building. If confidential shredding is required on a large scale basis, please contact Property Services Helpdesk

 

Dress code

  • We trust that colleagues know what is appropriate to wear to work and to best represent themselves and the Society, therefore we ask that you ‘dress for your day’. What is appropriate to wear each day may vary depending on your job role and the interaction you have with customers, external visitors, and colleagues.  You can read the dress code policy for support centres here.  If you require clarification, please speak to your line manager

Location

  • The Millhouse, Elmsfield Industrial Estate, Worcester Road, Chipping Norton, OX7 5XL

 

Opening Times

  • The office will be open from 9:00am to 5.30pm Monday to Friday. If you require access outside of these hours.

 

Access & Security

  • The gate to the estate Is usually open between 8am – 6pm but you should have your security fob (blue) to hand in case it is closed.  

  • You will need you building fob (green) to be able to enter the building which will need to be scanned for the door to be released.  

  • Hand sanitiser is provided at the entrance and should be used.

  • If you lose your gate or security fob please let Sam Read or Ellee Buck-Bailey aware asap so it can be cancelled and replaced.

  • There is a thermometer and sign in log in reception, you are responsible for taking your own temperature and also for signing in and out on the log.  If you have a temperature you should leave the office and Covid process to be followed.

  • Masks are to be worn when moving around the office but are not required when you are sat at your desk.

 

Transport

  • There are 3 parking spaces at the front of the building and further parking to the side of the Millhouse

  • There is an electric charging point in the first space to the front of the building.  

 

General Housekeeping

  • Please keep the area you work in neat and tidy at all times. This includes meeting room facilities which should be left as you found them.

  • The office will be cleaned each day outside of the opening hours. If you have any issues regarding the service provided, please contact Ellee Buck-Bailey/Sam Read.

  • If you need to report any general maintenance issues such as lights not working or blocked toilets, please contact Ellee Buck-Bailey/Sam Read and they will report this to the Property Services Helpdesk.

 

Your Desk

  • We would like all desks to be kept as clear as possible. Lockers are available for your belongings and stationary items.

  • Desk dividers are to be kept clear (no post-it-notes, stickers etc).

  • Pens etc to be stored in your locker or laptop bag when you are not in the office.

  • Mugs to be removed and washed by you at the end of each day.

  • Cleaning wipes are provided to clean the desk when you leave so that it is ready for the next person.

 

Fire Alarms

  • Fire alarms will be tested at 10am on a Friday.

 

Food & Drink

  • There are two kitchen areas, one on the ground floor and one on the first floor.  Both have tea and coffee making facilities, plus fridges and microwaves for your use. Please use sanitiser wipes for handles after use.

  • Please make sure you keep the kitchen tidy. Colleagues are expected to wash up their own cups/plates etc after use.

 

Post

  • Incoming post will be delivered to reception and distributed by Ellee Buck-Bailey

  • All outgoing post should be taken to reception by 3:30pm each afternoon to be collected by Royal Mail.

  • Postage stationery – envelopes/recorded delivery/special delivery documentation etc, will be kept in reception and Ellee Buck-Bailey can assist you with this if required.

 

Stationery

  • Paper and general stationery for use by all will be kept in the stationery cupboards

  • If you require anything specific for your department, please let Ellee Buck-Bailey/Sam Read know and they will place an order with Kings Stationery online.

 

Waste & Recycling

  • In each office there is a recycling bin for materials such as cardboard, paper, cans, magazines, foil containers, crisp packets, plastic bottles, shrink wrap and other clean plastic.

  • Food waste should be placed in the food bin located in the kitchen areas.

  • There will be a small number of general waste bins located around the building for non-recyclable rubbish.

  • There is a shredder for confidential waste in the reception area. If confidential shredding is required on a large-scale basis, please contact Sam Read and she will arrange for it to be collected by a secure shredding company.

 

Dress Code

  • We trust that colleagues know what is appropriate to wear to work and to best represent themselves and the Society, therefore we ask that you ‘dress for your day’. What is appropriate to wear each day may vary depending on your job role and the interaction you have with customers, external visitors, and colleagues.  You can read the dress code policy for support centres here.  If you require clarification, please speak to your line manager

 

Meeting Rooms

Names

How to book

Board Room

Booking calendar in General channel

The Power Station

Booking calendar in General channel

The Woodell Suite

Booking calendar in General channel

The Shauni McGregor Room (L&D hub)

Booking calendar in General channel

Location

Holyoake House, Hanover Street, Manchester, M60 0AS

Reception number - 0161 214 1750

 

Opening Times

  • The office will be open from 7:30am to 19.00pm Monday to Friday. If you require access outside of these hours, please obtain approval from your line manager who can arrange for access with the agreement of the Facilities Manager– Kika Strong.

  • Out of office procedures - click here.

 

Access & Security

  • Please use your key fob to access the building on the ground floor then again when you enter the office on the 3rd floor.

  • If you don’t have a key fob, then you must sign in with reception who will issue a temporary key fob which must be returned when you sign out and leave.

 

Transport

  • Holyoake House doesn’t have designated parking however there are many city centre car parks available within close proximity to the office.

 

General Housekeeping

  • The office will be cleaned each morning before 09.00. If you have any issues regarding the service provided please contact your line manager.

  • If you need to report any general maintenance issues such as lights not working or blocked toilets, please contact make your line manager aware and Kika Strong – Facilities Manager kika.strong@uk.coop

  • Please keep the area you work in neat and tidy at all times. This includes meeting room facilities which should be left as you found them.

  • Clear desks – All desks should be left clear with the exception of any IT equipment. Allocated fixed desks should also be left clear and available to use by other colleagues during periods of absence.

  • Hot desk – The term ‘hot desk’ refers to a designated shared workspace for any colleague to use at any time. These desks are on a first-come first-serve basis. Hot desks must be left clear and returned to the original setting after each use.

 

Your Desk

  • We would like all desks to be kept as clear as possible.

  • Desk dividers are to be kept clear (no post-it notes, stickers, etc).

  • Pens etc to be stored in your laptop bag when you are not in the office.

  • Mugs/Plates to be removed and washed by you at the end of each day.

  • Cleaning wipes are provided to clean the desk when you leave so that it is ready for the next person.

 

Fire Alarms

  • Fire alarms will be tested at 10.00am on a Friday.

 

Food & Drink

  • We have our own kitchen space within Holyoake House for colleagues to bring their own food to prepare. Tea and coffee-making facilities, plus fridges and microwaves for your use.

  • We’d encourage colleagues to take a break from their desks at lunchtime and eat their lunch in the space provided or in one of the many café’s/restaurants Manchester has to offer.

  • Please make sure you keep the kitchen tidy. Colleagues are expected to wash up their own cups/plates etc after use.

 

Post

  • Incoming post will be delivered to reception and allocated to your department post box in the post room.

  • All outgoing post should be taken to reception by 3:30pm each afternoon to be collected by Royal Mail. *Any post relating to customer accounts or queries must be sent from CN, follow our post policy.

  • Postage stationery – envelopes/recorded delivery/special delivery documentation etc, will be kept in the post room.

  • Any queries should be directed to Holyoake House Reception

 

Stationery

  • Paper and general stationery for use by all will be kept in the stationery cupboard within the office.

  • If you require anything specific for your department, please continue to order with Ellee Buck-Bailey.

 

Waste & Recycling

  • In each office there is a recycling bin for materials such as cardboard, paper, cans, magazines, foil containers, crisp packets, plastic bottles, shrink wrap and other clean plastic.

  • Food waste should be placed in the food bin located in the kitchen area.

  • There will be a small number of general waste bins located around the building for non-recyclable rubbish.

  • Shredders for confidential waste are available. If confidential shredding is required on a large-scale basis, please contact Ellee Buck-Bailey.

 

Dress Code

  • We trust that colleagues know what is appropriate to wear to work and to best represent themselves and the Society, therefore we ask that you ‘dress for your day’. What is appropriate to wear each day may vary depending on your job role and the interaction you have with customers, external visitors, and colleagues.  You can read the dress code policy for support centres here.  If you require clarification, please speak to your line manager

Location 

  • 41 Wollaton Road, Beeston, NG9 3RN

 

Opening Times

  • The office will be open from 9:00am to 5:30pm Monday to Friday and 9:00am until 5.00pm on Saturdays. Keyholders will ensure that the office is open during these times.  Colleagues who require access outside of these hours, please obtain approval from your line manager.

 

Access & Security

  • The electronic thermometer is kept in the first aid draw in the sales support office. Please ensure this is sanitised after use. 

  • The Keyholder should ensure that the alarm is switched off on arrival and set on leaving in the evening after checking the building is clear.

 

General Housekeeping

  • Please keep the area you work in neat and tidy at all times. This includes meeting room facilities which should be left as you found them.

  • The office will be cleaned each day between 9.00am - 5.30pm If you have any issues regarding the service provided please contact your line manager.

  • If you need to report any general maintenance issues such as lights not working or blocked toilets, please contact the Property Services Helpdesk.

  • Sanitising - Sanitising stations will be set up on each floor for colleagues to refresh items if required wipes and antibacterial will be available at these stations.

  • Clear desks – All desks should be left clear with the exception of any IT equipment. Allocated fixed desks should also be left clear and available to use by other colleagues during periods of absence.

  • Hot desk – The term ‘hot desk’ refers to a designated shared workspace for any colleague to use at any time. These desks are on a first-come-first-serve basis. Hot desks must be left clear and returned to the original setting after each use. If you are unsure of your individual seating arrangements then please speak to your line manager for more information.

 

Food & Drink

  • Please make sure you keep the kitchen tidy. Colleagues are expected to wash up their own cups/plates etc after use.

 

Post

  • Incoming post will be delivered to reception please check the reception area for any post addressed to Co-op holidays and pass this on to the appropriate person.

  • Postage stationery – envelopes etc are kept in the stationary cupboard in the Sales Support Office.

  • Any outgoing post should be taken to the post office.

 

Stationery

  • Paper and general stationery for use by all will be kept in the stationery cupboard in the Sales Support Office

  • If you require anything specific for your department, please speak to your line manager

 

Waste & Recycling

  • In each office there is a recycling bin for materials such as cardboard, paper, cans, magazines, foil containers, crisp packets, plastic bottles, shrink wrap and other clean plastic

  • These recycling bins are labelled appropriately

  • Food waste should be placed in the black bin in the kitchen area.

  • Waste paper baskets should be emptied at the end of each day and disposed of in the large bins outside the back door

  • A Shredders for confidential waste can be located in the Sales Support Office

 

Dress Code

  • We trust that colleagues know what is appropriate to wear to work and to best represent themselves and the Society, therefore we ask that you ‘dress for your day’. What is appropriate to wear each day may vary depending on your job role and the interaction you have with customers, external visitors, and colleagues. You can read the dress code policy for support centres here. If you require clarification, please speak to your line manager

 

Meeting rooms

  • If a meeting room is required please check with your line manager who will check availability with JRT