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Coronavirus Information Centre


The government has now set out it’s plan for ‘living with Covid’. We want to reassure our colleagues that the health, safety and wellbeing of our colleagues remains a key priority.

The coronavirus pandemic is not over therefore it is important that colleagues continue to follow the latest government guidance for living with Covid, to continue to protect themselves, fellow colleagues, families, members and customers.

We will continue to review this page, and colleagues can continue to access this page for further support as well as checking the government and NHS websites for the latest advice.


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Frequently Asked Questions

 To read the latest colleague FAQs on COVID-19, please click here.

Key Messages

We appreciate this may be a worrying time for all colleagues but particularly our colleagues who may be at more risk of serious illness from Covid 19. Please be assured your health, safety and wellbeing remain a key priority. We ask our vulnerable colleagues to continue to follow the government guidance, continue to access free testing where applicable, come forward in the vaccination programme and stay vigilant and practice safe behaviours in and out of work.

We ask colleagues to be open and discuss any concerns with their manager in the first instance. Colleagues can use the ‘Check in’ preparation document to help prepare for a conversation and consider how they can be appropriately supported.

Colleagues are encouraged to access our Society wellbeing advice and resources page, for further support and reassurance at this time. 

To view the latest Covid 19 risk assessment document, please click here.

To view the risk assessment form for vulnerable colleagues, please click here.

Colleagues can take their own preventive measures to avoid the spread of the infection by practicing safe behaviours for example:

  • Wash your hands with soap and water often

  • Using hand sanitizers regularly where available

  • Where possible, avoid touching your eyes, nose and mouth

  • Cover your mouth and nose with a tissue or your sleeve (not your hands) when you cough or sneeze

  • Put used tissues in the bin straight away

  • Clean and disinfect frequently touched objects and surfaces

  • Let fresh air in when indoors where possible

  • Work from home where possible when displaying symptoms of Covid-19 or other viral/bacterial infections, such as a cough or a cold, but are fit and able to work (please see the agile working policy for more information)

The government advise that it is sensible to wear a mask in enclosed spaces, particularly where you come into contact with people you do not usually meet, when rates of transmission are high.

For further guidance on face coverings, colleagues should refer to their trading area for their individual groups or discuss this with their line manager.

Our Society policies and procedure provide further advice and guidance for colleagues, associated policies include but are not limited to:

Helpful Information

Please note: our insurers have advised that travelling against Foreign and Commonwealth Office advice may jeapordise your Death in Service insurance cover.

If you are planning to travel, please can you ensure you check the Foreign and Commonwealth Office website - for advice beforehand.

If you decide to travel despite restrictions and/or warnings in place, please can you complete and submit the below form before you travel:

Changes to Policies & Procedures:

It is vitally important that all colleagues understand and adhere to the policies and procedures relating to personal protection and social distancing including, what personal protection equipment should be worn, what cleaning regimes should be in place, what social distancing protocols should be observed in both customer-facing and back-of-house areas and to help protect both colleagues &  customers.

Guidance and instruction to help all colleagues understand what procedures and measures have been put in place by each group can be read below.

To help ensure the specific measures for each group are being implemented effectivity and consistently site managers have been asked to carry out an audit of compliance.