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Colleague Travel Discount Scheme – Terms and Conditions (Effective 1 July 2025 on new bookings)

1. Eligibility

• The scheme is open to all permanent and fixed-term colleagues of the Society.
• Colleagues must be actively employed at the time of booking and at the time of travel.
• Leavers will forfeit access to any travel discounts post-departure.

2. Scheme Overview

• The scheme allows eligible colleagues to access discounted holiday bookings via Co-op Travel channels.
• Discounts are applicable on Co-op Holidays and selected third-party travel products.
• There is no upper limit (cap) on the discount value per booking.

3. Booking Channels

• Bookings must be made through authorised Co-op Travel channels:
• In-branch
• Online via the Co-op Travel portal
• Contact Centre

4. Discount Structure

• Discounts will be applied at the point of booking.
• Specific discount levels may vary by supplier and product but will be made transparent at time of enquiry.
• Where available, Co-op Holidays products will carry the most favourable discount terms.

5. Usage Terms

• The colleague must be named as the lead passenger on the booking to access the discount.
• Discounts can be used for travel with family and friends, but the colleague must be part of the travelling party.
• The discount cannot be combined with other promotional offers unless explicitly stated.

6. Payment and Cancellations

• Standard Co-op Travel booking terms apply to all discounted holidays, including deposit and final payment timelines.
• If a booking is cancelled, the standard cancellation policy will apply. Discounts do not apply to cancellation fees.
• Any refund due will be based on the discounted rate paid, not the full retail value.

7. Misuse of Scheme

• The Society reserves the right to investigate suspected misuse of the scheme.
• Misuse (including fraudulently booking travel for non-colleagues) may result in:
• Loss of access to the discount scheme
• Disciplinary action in line with the colleague conduct policy

8. General Terms

All discounts are subject to availability and supplier terms and conditions.

• The Society reserves the right to withdraw or amend the scheme at any time with reasonable notice.
• Participation in the scheme constitutes acceptance of these Terms and Conditions.

9. Contact and Support

• For queries or support with bookings, colleagues should contact their local Co-op Travel branch or the Travel Contact Centre.

10. FAQs

• Is there now no annual allowance?  Correct.  The annual allowance has been replaced by the new discount scheme which offers ‘NO DISCOUNT CAP.’
• Is there  a limit on how many times I can have the 5/10%/15% discount? You can book as many holidays as you like with no cap on the discount amount but a TMC colleague MUST be the lead name on the booking
• Is there a maximum amount of discount that can be applied to a booking or a minimum amount of profit that needs to be made? No, the applicable 5/15% off the total package price will be applied.
• If the colleague isn’t the lead name on the booking can they still have the discount? No, they must be the lead passenger.
• Can I have discount off a Midcounties Package? No, discounts only apply to named operators
• Will the Midcounties additional discount still apply? No. This has been replaced by the new scheme
• If a booking is cancelled does the discount still remain? NO, discounts do not apply to cancellation fees.
• What date do I need to submit any current colleague discount requests to be deducted off the £500 allowance? The new process is effective from 1 July 2025
• Can colleagues still redeem gift vouchers/sop vouchers/thankyou vouchers as well as having their colleague discount? Yes
• If I have already used my annual allowance of £500 can I still take advantage of the upto 15% off further holidays that I book this year? Yes
• Will the new discount apply to existing bookings? No.  The new discount will be effective from 1 July and will ONLY apply to NEW bookings.
• Can a colleague take advantage of a webmatch instead of using their colleague discount? Yes, but they cannot have both a webmatch and their colleague discount.
• Are colleague bookings confirmed before the 1^st July applicable for the current colleague discount offering? Yes
• I have booked a holiday to depart in 2026, expecting to be allocated another £500 for use in that financial year.  I have already used all my discount for 2025.  Will you honour the discount for my 2026 booking?  Yes.  For any bookings that have been made between 1 February 2025 and 25 June 2025 for a departure in 2026 we will apply up to £500 discount (max 10%) in line with the current discount rules.  This will only apply if you have no remaining discount to use in 2025.  No other discounts will apply.
• 'Must include flights and accommodation' - Does this mean that Co-op Holiday bookings using Eurostar with hotel, Cruise and Stay options with no flights, Great Little Breaks, Hotel Only or Byways are not valid for the discount? – For Coho the bookings must include flights and accommodation as per the grid on the brief, but all other suppliers outside of Jet2/Tui/Marella/Easyjet you can have 5% on as long as they are on the sales policy and commissionable.
• There's no mention as to whether staff in travel can reduce the remaining commissions to £25 on bookings for themselves is allowed? Is this practise going to be continued as previous, or are we no longer able to do this (Even though it states BM/AM must administer the booking, are they able to reduce the commissions for us or through the central ops discount form as it is currently?) From the 1^st July the new colleague discount offering is the 5-15% discount, the current one where you can reduce the commission down to £25 comes to an end unless you are doing a webmatch where you can webmatch instead of using the new colleague discount.  As long as BM/AS checks and signs off the colleague booking the colleague can apply the discount.

• Are existing colleague bookings whose current staff discount, where capped at £500, were not able to apply the full level of 10%, due to limited discount remaining able to have their staff discount topped up to the current levels if applicable? –  No, the new colleague discount only applies to new bookings confirmed from the 1^st July as per the brief.