Learning & Development
“On the journey to achievement, you must be learning all the time“
John Patrick Hickey
Learning and development plays a key role in supporting you to develop your capabilities, skills and competences, enabling you to perform at your best and progress your career.
Our Learning & Development teams are committed to supporting you and your learning journey with Midcounties and are constantly innovating to improve learning and development for all our colleagues.
What can you expect from learning and development at Midcounties?
We want to make lives more rewarding and are committed to investing in a variety of learning and development opportunities to help our colleagues shape their own career path.
To find out more about our plan to do this please click here.
On i.learn, your online learning platform, you’ll find a variety of courses from compliance training, refresher training, management resources and more, you’ll be able to book onto some of our courses and to search useful documents, videos and links to help you learn and develop at Midcounties.
We hope some of the FAQs below might help answer your queries, but if you still can’t find what you’re looking for, please contact us...
For questions or queries about i.learn (our online learning platform) – email@example.com
For general queries about learning & development or role-specific queries - firstname.lastname@example.org
For more information about apprenticeships – email@example.com
Frequently Asked Questions
How do I log into i.learn?
I can’t remember my i.learn password or log in...
You can use FastPass to reset your password by clicking here. Please note - this will reset your password for all your accounts with your Midcounties username.
I recently joined the Society and don’t have a log in yet, how do I get into i.learn?
Your line manager will receive an email with windows account details, this may be 24 hours after your start date. You can then choose your own password using our Fast Pass system by clicking here.
The below flowchart shows how and when the colleagues' accounts are created:
I’ve just started where can I go for more information about my role and Midcounties?
Your manager will be able to tell you everything you need to know about your role, your team and where to go for further information. Colleagues Connect is a useful source of information, where you can find the latest stories, helpful information and our Society policies.
You can also log into your online learning platform, i.learn, by clicking here. There you will find learning courses and essential health and safety and compliance training which may be needed for your role.
I’m looking to progress at Midcounties, where can I go for more information?
Take a look at the Career Framework Roadmap by clicking here and request a Career or Development Check In with your manager to discuss your options. You may also be interested in one of our apprenticeships or LEAP programmes – contact firstname.lastname@example.org.
I recently moved to manage a new team but am still seeing my old team on i.learn, what should I do?
This takes effect once IFS has been updated (up to 2 weeks), managers are automatically assigned to their stores / teams.
I can't log into i.learn but I can access Kronos, payslips etc.
Email I.Learn@midcounties.coop most likely the account has been suspended.
Do I have to mark my colleagues exempt for different courses? For example, Age-restricted / PCI / DSS
No, once a colleague is marked exempt that applies to all courses. Colleagues should be marked as exempt if they are on Maternity Leave, Long Term Sick, or have specific learning requirements.
A great starting point when it comes to developing yourself is to request a development check in with your manager to talk about your development needs and create a Personal Development plan.
Your personal and professional development is important and we have a range of resources to help you build up your own awareness, knowledge and skills, enabling your performance to be great and for you to progress your career.
Our learning resources are available in many forms, ranging from articles, podcasts and video’s, through to eLearning modules and Live Online sessions.
These resources can all be found within “Your time to focus on you” on our learning platform, i.Learn by clicking here.
Each trading group has its own dedicated learning area on i.learn. Please follow the links below to explore the wide array of learning resources that are available to you:
How do I develop my career?
If you are thinking about progressing your career but you don’t know what the next step is or how to get there … take a look at our Career Framework, Career Framework roadmap and LEAP programmes below, and arrange a Career or Development check in with your line manager to discuss your options.
What is the Career Framework?
The career framework makes it clear to all colleagues what knowledge and experience is required at each level of the Society. This allows you to tailor your development plans to focus on what you’re great at, where you can improve and gain new knowledge and experience to perform at your best and prepare you for your next step.
Across the Society, we have a diverse workforce with a wide range of talent, skills and experience and we want to make it as easy as possible to progress your career with us, our Career Framework will help you to understand what is expected in different roles across our society which will aid development conversations, succession planning and recruitment.
You can request a Career or Development Check In with your manager to discuss your next steps – click here for more information about Check In’s.
What is the Career Framework guide?
The Career Framework guide clearly describes what knowledge and experience is required within each job family and at each level of the Society.
What is the career framework roadmap?
The career framework roadmap enables you to easily navigate through different areas of the business to see what career path options you have, either where you currently work or elsewhere in the Society, along with what development opportunities are available to make that next step. It is a really useful tool for colleagues and managers when having career and development check ins.
What is the LEAP programme?
Our award-winning structured training programme, which we call LEAP (Learning, Earning, Achieving, Progressing) offers a range of apprenticeships from intermediate (level 2) and advanced (level 3) to degree (levels 5-7) across all our businesses.
We have learners across all our trading groups from Early Years Educators in Childcare, managers in our food stores, property maintenance, technical sales and finance assistants in our support functions teams.
Our LEAP programmes are open to existing colleagues who are looking to progress and develop their career within the Society.
LEAP programmes kick off with an induction where you will learn more about the Society and your structured training programme. We encourage self-led development and support this with a range of e-learning and face to face learning sessions.
Making sure our learners feel supported at all times is important to us so you will have your manager, a personal tutor and a buddy assigned to you that you can turn to for help and support as you need it.
We offer further support for our learners that may be useful depending on where you are in life, such as CV writing and interview skills, mental health and wellbeing, debt and managing your finances.
If this sound interesting but you’re not sure what the next steps for you are, please refer to the Career Framework roadmap and request a Career or Development Check-In with your manager to discuss your options.
For LEAP programme or apprenticeship enquiries, please contact email@example.com.
Does Midcounties offer Apprenticeships?
Yes we do...
All entry-level apprenticeships will be advertised on our career’s website, which you can find by clicking here.
If you are an existing colleague interested in completing an apprenticeship then you may want to take the LEAP – please see above for details.