The Co-operative Food
The Co-operative Travel
The Co-operative Childcare
The Co-operative Flexible Benefits
Co-op Energy
Post Office
YourCoop Phone
YourCoop Broadband


On this page you will find important contact information, supporting documents and user guides in relation to:

  • HR

  • IFS

Some information on this page is private. Sign in to view:

  • Support materials for managers regarding HR & IFS
  • Find and contact your HR Advisor or HR Administrator

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 Contact Your HR Shared Service

Your HR Shared Service is there to support with HR queries and requests. If your query is related to employee relations please speak to your line manager in the first instance, who will be able to contact

If you have a query relating to the below, you will need to discuss this with your line manager will be able to raise the request on your behalf:

  • New starters
  • Leavers
  • Employment changes
  • Family leave
  • Car Fleet
  • Rewards and Benefits

Please click on the below link to log your request via Service Now and one of the team will be able to support you. If your query is not related to the above, you can contact Please note, if your query is pay related you will need to raise a request via Service now with Payroll. 

HR Service Now Requests

Report a Concern

The Society is committed to ensuring your workplace is safe and enjoyable. However, we recognise that during employment, issues or concerns may arise. In some circumstances, you may wish to report those concerns.  We have a number of ways that you can do that, which you can find out more about here.


Please click here to access all of the Society-wide policies.

Manager guides and procedural documents 

Please click here to access managers guides and procedure documents to support policy procedures and formal processes. 


Please click here to access all of the Society-wide forms.

Human Resources and what is IFS (Industrial and Financial Systems)

As a colleague

You will be able to update your own personal information, details on how to do this can be found on click learn. These include changes such as:

  • Name

  • Bank details

  • Home address

  • Emergency Contact


As a manager

You will be able to access personal and employment information for your team. You can manage your colleague’s employment information such as submitting contractual employment changes, approving employment changes, and processing leavers within your team.  A step-to-step guide can be found on Click learn which is held on your lobby in IFS.