My Pay 
Take a look through the categories below to find out more about your pay.
Pay Dates
Next Pay:
18th Oct
After
15th Nov
Payroll calendar
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Payslips after 29/01/2023:
If you need help how to set up your access on the new payslip portal, view and download your payslip and log out from the system, please click here to review our step by step guide.
Payslips before 29/01/2023:
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Please find the FAQ document here
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Can’t log in to the payslip portal:
Password issue:
If you do not remember or you have issue with your password, please use the FastPass self-service portal.
Access issue:
If you are experiencing an issue to log into the payslip portal, please raise an incident through ServiceNow. Please select shared services, the relevant payslip portal you have an issue with an can’t log in.
Payslip portals:
- Payslips after 29/01/2023 (ADP)
- Payslips before 29/01/2023 (IFS)
Payslip issue:
If you can’t see your payslip:
The first payslip will be availabe on the new payslip portal (payslips after 29/01/2023) from 8th February 2023.
If you are a new starter, please check the payroll calendar if you should expect a payment and a payslip this pay period.
Historical payslips and P60 are still available on the old payslip portal. Please go to “My payslip” on Colleagues Connect under Quick links and select payslips before 29/01/2023.
If you are still experiencing issue with your payslip, that you can’t find it on any of the payslip portal, please log an incident through ServiceNow. Please go to Colleagues Connect, Quick links, IT Service Desk, Report a Fault select Shared Services and the also select the relevant payslip portal then payslip does not exist.
Pay query:
If you have a query regarding your payment please go to My Pay, Queries about my pay to review. If you still have a query please talk to your manager who would be able to raise a pay query through ServiceNow if it is necessary.
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As a colleague member of Midcounties Co-operative, you can opt to transfer part of your salary each payday into your membership Share Account.
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Payslips after 29/01/2023:
If you need help how to set up your access on the new payslip portal, view and download your payslip and log out from the system, please click here to review our step by step guide.
Payslips before 29/01/2023:
Back
Can’t log in to the payslip portal:
Password issue:
If you do not remember or you have issue with your password, please use the FastPass self-service portal.
Access issue:
If you are experiencing an issue to log into the payslip portal, please raise an incident through ServiceNow. Please select shared services, the relevant payslip portal you have an issue with an can’t log in.
Payslip portals:
- Payslips after 29/01/2023 (ADP)
- Payslips before 29/01/2023 (IFS)
Payslip issue:
If you can’t see your payslip:
The first payslip will be availabe on the new payslip portal (payslips after 29/01/2023) from 8th February 2023.
If you are a new starter, please check the payroll calendar if you should expect a payment and a payslip this pay period.
Historical payslips and P60 are still available on the old payslip portal. Please go to “My payslip” on Colleagues Connect under Quick links and select payslips before 29/01/2023.
If you are still experiencing issue with your payslip, that you can’t find it on any of the payslip portal, please log an incident through ServiceNow. Please go to Colleagues Connect, Quick links, IT Service Desk, Report a Fault select Shared Services and the also select the relevant payslip portal then payslip does not exist.
Pay query:
If you have a query regarding your payment please go to My Pay, Queries about my pay to review. If you still have a query please talk to your manager who would be able to raise a pay query through ServiceNow if it is necessary.
Back
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Access the system here.
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P60 after 29/01/2023
To view your P60 please log into the payslip portal here. Once you have left the Society, you’ll receive an e-mail to your personal e-mail address (please talk to your manager to ensure it is up to date in our IFS HR system before you leave) with instructions how to login to the payslip portal to download your P60. You will have 90 days to action after your leaving day.
P60 before 29/01/2023
If your employment is due to end with the Society, you’ll need to save copies of your past P60s as you’ll no longer have access to the online portal. To view your P60 please select P60 End of Year Summary on the portal.
If you’ve already left and did not get copies from the system, please ask your old line manager to request a postal one via a general query.
P11D
If you received a benefit in kind such as a company car, your P11d has been emailed to you. For a copy please contact the rewards team
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P60 after 29/01/2023
To view your P60 please log into the payslip portal here. Once you have left the Society, you’ll receive an e-mail to your personal e-mail address (please talk to your manager to ensure it is up to date in our IFS HR system before you leave) with instructions how to login to the payslip portal to download your P60. You will have 90 days to action after your leaving day.
P60 before 29/01/2023
If your employment is due to end with the Society, you’ll need to save copies of your past P60s as you’ll no longer have access to the online portal. To view your P60 please select P60 End of Year Summary on the portal.
If you’ve already left and did not get copies from the system, please ask your old line manager to request a postal one via a general query.
P11D
If you received a benefit in kind such as a company car, your P11d has been emailed to you. For a copy please contact the rewards team
Back
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Payslips after 29/01/2023:
Once you have left the Society, you’ll receive 2 e-mails from noreply@ADP.com , these will be sent to your personal e-mail address held on file.
Please talk to your manager to ensure that your personal e-mail address is up to date in our IFS HR system before you leave.
The ADP e-mails will provide instructions how to login to the payslip portal to download your payslips/P45’s, the portal will remain active fo 90 days from your leave date..
Payslips before 29/01/2023:
If you require a copy of an old payslip please email payrollusers@midcounties.coop. We may require photographic evidence to confirm your identity in line with GDPR regulations.
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P45 after 29/01/2023:
Once you have left the Society, you’ll receive an e-mail to your personal e-mail address (please talk to your manager to ensure it is up to date in our IFS HR system before you leave) with instructions how to login to the payslip portal to download your P45. You will have 90 days to action after your leaving day.
P45 before 29/01/2023:
Your P45 will be emailed or posted to you after your final pay.
If you need a copy of your P45 please contact the payroll team.
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Payslips after 29/01/2023:
Once you have left the Society, you’ll receive two e-mails to your personal e-mail address (please talk to your manager to ensure it is up to date in our IFS HR system before you leave) with instructions how to login to the payslip portal to download your payslip. You will have 90 days to action after your leaving day.
Payslips before 29/01/2023:
Before your employment ends, you will need to save copies of previous pay slips as you’ll no longer have access to the online portal.
If you require Need a copy of an old payslip? Please email payrollusers@midcounties.coop. We may require photographic evidence to confirm your identity in line with GDPR regulations.
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P60 after 29/01/2023
Once you have left the Society, you’ll receive two e-mails to your personal e-mail address (please talk to your manager to ensure it is up to date in our IFS HR system before you leave) with instructions how to login to the payslip portal to download your P60. You will have 90 days to action after your leaving day.
P60 before 29/01/2023
If your employment is due to end with the Society, you’ll need to save copies of your past P60s as you’ll no longer have access to the online portal.
If you’ve already left and did not get copies from the system, please ask your old line manager to request a postal one via a general query.
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Your contributions will remain in your relevant pension pot for you to manage. The society does not have access to your details. Click here for details of how to log-in/contact your specific provider.
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What is included in my pay?
- All colleagues are paid every four weeks.
- For colleagues who started with the Society before 29th March 2021 this is for the four weeks immediately prior to the payment/payslip date. Eg for payday 29/07/2022 it is up to 30/07/2022.
- For colleagues who started with the Society on or after 29th March 2021 this is for the four weeks two weeks prior to the payment/payslip date. Eg for payday 29/07/2022 it is up to 16/07/2022.
For colleagues who started before 29th March 2021
- These colleagues receive up to 4 weeks pay that is based on adjustments, actuals up to a payroll system cut-off date, and a 2 week estimate.
- The payroll system cut-off date is 2 weeks into the 4 week pay period. As such, colleagues are paid:
- Actual wages based on signed timecards for the first two weeks of the pay period,
- estimated (or basic) wages for the second two weeks,
- adjustments for any over- or under- payment for the second two weeks of the previous pay period / payroll.
- In order to do this each pay period the two estimated basic weeks paid in the previous pay period / payroll are reversed in full (adjusted) and replaced in full by the two weeks signed off actuals. This adjustment is only currently visible on a colleagues’ final payslip when there are no estimated basic weeks due for weeks three and four to replace the previous pay periods reversal and only actuals to pay. The society is investigating ways to improve this in the new payroll system.
- A colleagues final pay and P45 may be received up to a maximum four weeks after leaving.
Pay weeks for colleagues who started before 29th March 2021
Pay calendar for colleagues who started before 29th March 2021