Exclusive Colleague Travel Offer – Save Up to 15% with Co-op Travel!

Our Coop Colleague Travel Discount Scheme

Terms and Conditions (Effective 1 July 2025 on new bookings)
1. Eligibility

• The scheme is open to all permanent and fixed-term colleagues of the Society.
• Colleagues must be actively employed at the time of booking and at the time of travel.
• Leavers will forfeit access to any travel discounts post-departure.

2. Scheme Overview

• The scheme allows eligible colleagues to access discounted holiday bookings via Co-op Travel channels.
• Discounts are applicable on Co-op Holidays and selected third-party travel products.
• There is no upper limit (cap) on the discount value per booking.

3. Booking Channels

• Bookings must be made through authorised Co-op Travel channels:
• In-branch
• Virtual Travel Experts

4. Discount Structure

• Discounts will be applied at the point of booking.
• Specific discount levels may vary by supplier and product but will be made transparent at time of enquiry.
• Where available, Co-op Holidays products will carry the most favourable discount terms.
• Tour operators participating in 15% Colleague Discount- Co-op Holidays
• Tour operators participating in 10% Colleague Discount- All other tour operators sold by Your Co-op Travel

5. Usage Terms

• The colleague must be named as the lead passenger on the booking to access the discount.
• Discounts can be used for travel with family and friends, but the colleague must be part of the travelling party.
• The discount cannot be combined with other retail promotional offers unless explicitly stated.
• There is no limit on the amount of holidays booked, you can have as many bookings as you like but the colleague must be the lead passenger on the booking every time.

6. Payment and Cancellations

• Standard Co-op Travel booking terms apply to all discounted holidays, including deposit and final payment timelines.
• If a booking is cancelled, the standard cancellation policy will apply. Discounts do not apply to cancellation fees.
• Any refund due will be based on the discounted rate paid, not the full retail value.

7. Misuse of Scheme

The Society reserves the right to investigate suspected misuse of the scheme.

• Misuse (including fraudulently booking travel for non-colleagues) may result in:
• Loss of access to the discount scheme
• Disciplinary action in line with the colleague conduct policy

8. General Terms

• All discounts are subject to availability and supplier terms and conditions.
• The Society reserves the right to withdraw or amend the scheme at any time with reasonable notice.
• Participation in the scheme constitutes acceptance of these Terms and Conditions.

9. Contact and Support

For queries or support with bookings, colleagues should contact their local Co-op Travel branch or the Virtual Travel Contact Centre.

10. FAQs

• Is there now no annual allowance? Correct. The annual allowance has been replaced by the new discount scheme which offers ‘NO DISCOUNT CAP.’
• Is there a limit on how many times I can have the discount? You can book as many holidays as you like with no cap on the discount amount but a TMC colleague MUST be the lead name on the booking
• Is there a maximum amount of discount that can be applied to a booking or a minimum amount of profit that needs to be made? No, the applicable 15% off Co-op Holidays and /10% off other tour operators the total package price will be applied.
• Can I have discount off a Co-op Travel Services Package? No, discounts only apply to named operators
• Will the previous Midcounties additional discount still apply? No. This has been replaced by the new scheme
• If a booking is cancelled does the discount still remain? NO, discounts do not apply to cancellation fees.
• What date do I need to submit any current colleague discount requests to be deducted off the £500 allowance? The new process is effective from 1 July 2025
• Can colleagues still redeem gift vouchers/sop vouchers/thankyou vouchers as well as having their colleague discount? Yes
• If I have already used my annual allowance of £500 can I still take advantage of the upto 15% off further holidays that I book this year? Yes
• Will the new discount apply to existing bookings? No. The new discount will be effective from 1 July and will ONLY apply to NEW bookings.
• Can a colleague take advantage of a webmatch instead of using their colleague discount? Yes, but they cannot have both a webmatch and their colleague discount.
• If suppliers reduce the agent commission on a booking can I still have the colleague discount as well? No, colleague discounts cannot be applied as you have still benefitted from a webmatch.
• Are colleague bookings confirmed before the 1st July applicable for the current colleague discount offering? Yes
• I have booked a holiday to depart in 2026, expecting to be allocated another £500 for use in that financial year. I have already used all my discount for 2025. Will you honour the discount for my 2026 booking? Yes. For any bookings that have been made between 1 February 2025 and 25 June 2025 for a departure in 2026 we will apply up to £500 discount (max 10%) in line with the current discount rules. This will only apply if you have no remaining discount to use in 2025. No other discounts will apply.
• If I booked my holiday when there was a 5% colleague discount, can this be uplifted to the 10% banding if it’s a booking not with Co-op Holidays? Yes
• If the colleague isn’t the lead name on the booking can they still have the discount? No, they must be the lead passenger.
• If I book a holiday where full payment is required immediately do I need to pay in full then wait for the colleague discount to be applied? No, we will apply
• your colleague discount immediately to your booking. ( valid for new bookings from 28.04.26)

VERSION HISTORY:
Last Updated: 28.04.26 YCT-TM.AL