What is Work in Confidence?
Work in Confidence is a secure, confidential reporting platform provided by an independent third-party. The platform is used by a range of organisations, including the NHS, to provide a trusted and impartial way for colleagues to raise concerns, share feedback and engage in meaningful two-way conversations anonymously.
As an external service, Work in Confidence helps ensure that colleagues can speak up with confidence, knowing their identity is protected while still enabling constructive dialogue and appropriate follow-up where needed.
It should be used if you want to raise a concern anonymously or if you feel it isn't appropriate to use the usual channels, such as HR Advice or People Operations.
Why it matters:
We want every colleague to feel confident that their voice can be heard. Whether you're raising a concern or sharing an idea, your feedback helps us understand what's happening across the Society and identify opportunities to improve.
By encouraging open conversations, we can:
- Address issues before they escalate.
- Improve colleague engagement and wellbeing.
- Foster a safer, more inclusive workplace.
- Strengthen our culture of trust, openness and psychological safety.
Every conversation helps us to create a valuable working environment for everyone.
How it works
Create your account
Sign up for an account here.
- If you use a midcounties.coop or centralcoop.co.uk email address, your organisation will be recognised automatically.
- If you register using a personal email address, you'll be asked to enter a registration code:
Sign in to view the access code:
Once your account is set up, sign in to start a confidential conversation here.
Your anonymity is protected
Work in Confidence asks for your work email address (or registration code) solely to match you with the correct organisation.
Your identity is never shared with us, and we cannot see your personal details.
Starting a conversation
Starting a Private Conversation is simple - it's much like writing an email, except your identity remains anonymous.
- Select Start a new conversation.
- Choose the person from the drop-down list who you believe is best placed to deal with your concern. If you select the wrong person, don't worry, the recipient can request your permission to forward the conversation to the appropriate colleague, and you'll be kept informed throughout.
- Select the conversation category that best matches your topic.
- Add a clear, concise subject to summarise your concern. The more specific you can be, the easier it is for your concern to be understood and addressed.
- Write your message and select Submit.
Your recipient will be notified, and your confidential two-way conversation will begin. The aim is to work together to understand your concern and reach a positive outcome wherever possible.
For managers
Please help raise awareness by displaying the Work in Confidence poster in colleague areas.
Download the awareness poster here.