OurCoop in conversation with… Chris Chandler on our Food business
This article will take approximately 2 minutes to read
Published 15 Oct 2026 in Colleagues
Hear how our Food teams are coming together, what’s already changing and how your experiences and feedback can help shape what happens next.
In the latest ‘OurCoop in conversation with…’ Phil Ponsonby catches up with Chris Chandler to talk about how we’re building a stronger, more connected Food business.
They explore what bringing our Food teams together means for colleagues, customers and Members, including how consistent ways of working, processes and technology can better support our stores.
Jump to a chapter...
0:00 - Welcome and introduction
0:56 - Progress so far
2:32 - Bringing together our food teams
2:48 - WorkJam update
4:16 - EPOS pilot and rollout
5:45 - Testing changes and the buddy programme
7:48 - How can colleagues support change?
8:37 - Future plans over the next 12 months
10:52 - Consistency on till screens
12:28 - Feedback from colleagues
Help shape what comes next
Please continue to take part in related training and share what’s working well, what could be improved and where you need more support.
Your experience matters. By listening, learning and acting on feedback, we can introduce these changes in a way that works better for colleagues, customers and Members.
Got an idea that could make a difference? Share it through OurCoop: Your Idea and help shape the future of our Society. Find out more here.
Missed the latest OurCoop Update or want to join a listening group? Find out more here.