This year, our Store Manager Retail Roadshows will be held in a slightly differently. They will consist of 4 sessions– a mixture of live and pre-recorded updates for you to attend/watch. The Retail Roadshow dates are as follows:
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Thursday 27th January – Rupert and Mark’s live session. Rupert & Mark held three live sessions for all Store Managers.
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Monday 31st January – High Fats, Salt and Sugars – These sessions are pre-recorded videos accessible by clicking here, and is mandatory for all store managers to watch. This is led by Sarah-Jane Moore and Hannah Philips. You will need to have watched the session by the wrap up session on 10th February.
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Monday 31st January – Customer Feedback Update (Medallia) – This session is accessible by clicking here, and is mandatory for all store managers to watch. This is led by Annie Edwards, you will need to have watched the session by the wrap up session on 10th February.
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Thursday 3rd February – Cost & Simplification – Pre-recorded Session. This session is accessible by clicking here and is mandatory for all store managers to watch. This will be led by Sarah Yates, Dave Richards, Chris Chandler and Michelle Smith, please ensure you have watched the session by the wrap up session on 10th February.
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10th February – Rupert and Mark’s wrap up session. There will be three sessions- 10 – 11:30, 12 – 13:30 and 14:00 – 15:30. All Store Managers are to attend the session you have received an invitation for. If you are unable to attend due to annual leave, please ensure a suitable delegate is present.
Watch an update from our Group CEO, Phil Ponsonby Click Here to Watch
Please ensure you ask all questions from you and your store via the question option beneath the relevant videos before the 7th February so that they can be answered in the wrap up session on 10th February.
Sarah-Jane Moore – Head of Commercial – Food & Healthcare
I’m Sarah-Jane Moore, I lead the Commercial Team in Food at Midcounties. The Commercial Team decide the products we sell, arrange the stock of them, decide on the price and the promotions and develop the deals and proposition for Members and Best of our Counties. I have worked in retail for 25 years, mainly in Buying and Commercial roles but also focused on projects in business improvement and cost efficiency. I have been at MCC for 16 months and formerly worked for Tesco, Currys, Paperchase and Habitat.
Hannah & I will be giving an overview of the High Fat, Salt & Sugar legislation. We are covering what the legislation is, the categories it impacts, the restrictions we will need to adhere to, how this impacts our store space & layout & the high-level timeline.
Hannah Phillips – Head of Ranging
I joined Midcounties at the end of July to lead the ranging team. I have 10 years’ experience of working in various space, range & display roles. I started my career at Tesco joining their graduate scheme, and most recently I worked for Thornton’s looking after their retail layouts & planograms.
Watch my video to help you to visualise what HFSS might look like in your store.
Annie Edwards - Customer Insights
This roadshow will be covering all things Medallia. As you will all be aware, we’ve been going through the process of switching our online customer survey from InMoment to our new supplier Medallia. During the roadshow we’ll be discussing what’s new with the survey questions, providing a snapshot of what you’ll see in your new dashboards and some hints and tips on the steps you can take in your store to act on your customers feedback. The content from the roadshow will help to equip you with the information you need ahead of us rolling out manager access to the dashboard.
Sarah Yates - Head of Store Support
Sarah is the Head of Store Support, she oversees the Loss Prevention Team, the Simple Store Team and the Workload Management team. Sarah has worked in the food retail sector for 20 years and has a wealth of experience, working from Sainsburys, to Spar, and more recently has been with us at Midcounties for the last 2 years. Sarah will be talking about Cost and Simplification along with Chris Chandler, Dave Richards and Michelle Smith.
Chris Chandler – Simple Stores Manager
In this video I will be talking about some big changes to how we manage and account for our stock, from daily PI routines to annual stock valuation and introducing a new supplier to you who will be supporting us in this journey. I’ll also be introducing the concept of process optimisation and MCC Best Way. We have a programme planned for 2022 and beyond to help us reach these goals, but there is also a lot more we could still be doing with some of the assets and resources we have available to us now. As always, the best ideas come from stores and I hope you will continue to send these into us.
Michelle Smith – Workload Manager
I will be taking you through some of the projects that are underway & coming up in the Workload Team. A lot of this has been delayed due to the Kronos outage since December but we are excited to share with you some of the big changes coming up. This includes the changes to our Fit to land & communications, changes to reporting & analytics, improvements to Kronos & system changes to IFS & Payroll.
David Richards – Loss Prevention Manager
In this Roadshow I will be talking about out new strategy to ensure we make our colleagues feel safe whilst at work:
We will introduce our 5-year strategy to include a new Store incident reporting portal which will replace the current format we use; this will be a Web-based platform form, which will be quicker and easier for store teams to complete. Embedment of our Roaming Guards and how we identify those most at risk and building links with the local community. A designated Crime Hub that works together with the roaming guards in monitoring and reporting on incidents and creating case files for police and how they make decisions on whether the incidents are serious incident or not and not forgetting the overall and enhancement of our equipment. Enjoy watching and don’t forget to ask those questions in the comments section.
Simon Hartland – Food Retail Food Markets Manager
Our District Managers will talk you through how to Lead & Inspire from What Good Looks Like.
